- Full Time
- Yukon, OK
JOB TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN I
JOB SUMMARY: The IT Support Technician I will promote education by ensuring the proper function of district technology hardware, software, systems, and peripherals. The IT Support Technician I will provide basic technology support for end users of Yukon Public Schools.
Communicate strategic goals, initiatives, policies and procedures to promote a cohesive implementation of any/all information/instructional technology projects and programs.
Document, respond, and update support tickets worked through our service management system
Responsible for day to day level 1 maintenance of the district’s technology hardware, software, systems, peripherals and student information system.
Maintain a working knowledge of all district software, hardware and student data system.
Demonstrate and maintains a working knowledge of Microsoft/Apple Desktop Operating Systems.
Must demonstrate knowledge in technical troubleshooting and problem solving.
Demonstrate the ability to communicate with a wide variety of District personnel with varying degrees of technological expertise.
Provide levels 1 support for district desktop and mobile device software and hardware.
Aid in the facilitation of upgrades/installations of district technology hardware.
Promote the overall effectiveness of the organization by performing tasks and sharing responsibilities of other members of the department during peak periods or when there is an overload of duties or fill in when an individual is away from the office.
Performs such other duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by Superintendent or his designee.
High School Diploma or the equivalent
Ability to work on a small team, focused on providing solution-oriented customer service to end users
Duties performed primarily in school settings to include: offices, computer labs, and classrooms.
Frequent lifting up to 30 pounds; occasional lifting up to 75 pounds.
Ability to safely navigate step ladder; ability to reach overhead; stoop; bend; crawl; and kneel.
Working hours are mostly daytime hours; with some flexibility required based on projects or troubsehooting situations
Generally, the job requires 50% standing, 40% walking, and 10% sitting.
Must maintain a valid driver’s license; must have reliable transportation and the ability to drive to multiple work locations within the school district.
TERMS OF EMPLOYMENT:
251 day contract, 8 hours per day
Benefits include Oklahoma Teacher’s Retirement, single health insurance, vision insurance, paid time off, and $10,000 life insurance policy
STATUS: Exempt Support
EVALUATION: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Performance of this job will be evaluated annually in accordance with the provisions of the Board’s policy of evaluation for certified personnel.
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